Returns & Exchanges
At Murad, we stand behind our high-performance formulas and offer a 60-day money-back guarantee if you are not completely satisfied with your purchase. Whether you have opened the product or not, we want to ensure your journey to healthy, radiant skin is risk-free.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to start the process and select the items you wish to send back.
Print Your Label
Once your request is authorized, download and print the prepaid shipping label provided via email to ensure your return is tracked correctly.
Pack Your Products
Securely pack the products in their original packaging or a sturdy box, ensuring all lids are tightened to prevent leakage during transit.
Ship and Refund
Drop off your package at any authorized carrier location; once received at our warehouse, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing