Frequently Asked Questions
Everything you need to know about our science-backed skincare.
How do I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website.
What is your return policy?
We offer a 60-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product even if it has been used.
Are Murad products tested on animals?
No, Murad is a cruelty-free brand. We do not test our products or ingredients on animals, nor do we ask others to do so on our behalf.
How do I know which products are right for my skin type?
You can use our online Skin Quiz or consult the 'Skin Concern' filter on our shop page to find targeted solutions for acne, aging, or hydration.
Do you offer international shipping?
Currently, we ship to most major international locations. Shipping costs and delivery times vary by destination and are calculated at checkout.
Is it safe to use Murad products during pregnancy?
While our products are formulated for safety, we always recommend consulting with your physician before starting a new skincare regimen during pregnancy.